HSBC e-statement

I want to chiong sui itu HSBC e-statement function. I think it is stupid, and I don't know who designed the HSBC internet banking because the user-interface is really not user friendly.

The history is like this:

Don't know when in June or July, I hand itchy, go and click to apply "e-statement" function on the internet banking. And, I forgot to take note that once u applied "e-statement", the paper statement won't send to you anymore. Or either I read it and I think it was OK because I thought anything with "e-" should be user-friendly, and therefore I have the impression, I should receive the electronic statement on email, periodically, no sweat. And, I thought of going-green, save paper mah, no need to mail me paper, save some trees, and save HSBC postage, and hopefully these type of saving will help HSBC more profitable and in return gives us better service.

So, very sui also, I have a 8000 bill from insurance, charged to HSBC cc card in August. I didn't know about it, didn't know it was due because no paper statement sent to my house.

Then lately I suddenly feel uneasy, and checked HSBC online, shit, that 8000 was overdue. OK never mind. I know it might be over charge with some late payment, so i ask sister to bank in 8150. With hari raya and all that, the cheque reached them late also. Never mind, people one year raya once, i have to be understanding.

Then today I very free, so i go online and check again. Blardy hell, there's still RM171 outstanding. So expensive meh, i was late for only 2 weeks+ wor? I wanted to see what's this transaction all about even though i can guess it is the interest charges from the late payment. I called the old number 03-2050 7800. This number, got an auto recording lady voice, "you should call 1300881388, this number u calling is not available from Oct 1st 2009 onwards". I was quite angry because 1) today is still sept 30, not yet Oct 1st, but the number cannot be used already. 2) can't they think of some overseas caller that do not have access to 1300 number?

So, I go online again, trying to check what customer service number I can call to check the transaction. I checked and checked, whole of main page, tak ada. Google "HSBC Malaysia Customer Service Center", tak ada. Searched back the scanned copy of last 2 month statement that my sister email me, on the statement, ALSO TAK ADA. My head already got fire at that time. Then finally, from the left panel bar, under contact center, I clicked, it doesn't show phone number immediately, it showed the email. what the..... @#$%! Then finally i found the number. Luckily got the 03 number for oversea caller, if not i tell u my head got the bomb set off already.

Called the customer service. He confirmed it is financial charges for late payment. OK, never mind, who asked me late. But then I asked him why i don't get the e-statement or paper statement? His answer threw me off, "madam, u need to generate the e-statement, and go online again next day to download the e-statement. "

wahhhhhhhhhhhhhhh...........

I thought anything "e-" is something generated periodically and send to email. Since no trees were killed, why can't you make this periodically?

Then maybe I sumtong for my close to 300 financal charges, I said to him, "your system is very stupid. " As a professional customer service center official, shouldn't you replied, "sorry madam" instead of replied, "for whatever reason it is madam, I will opt you out from e-statement."

Hello HSBC internet banking designer, I urge you to improve your user-interface and the logic. You can refer to Maybank, their user-interface is so logically layout, I can know the transaction with no sweat with just few clicks. Not like yours, I click and click and click still cannot get what I want and I have to call long distance phone calls and then I thought saving some trees will do every citizens good but hey, those trees cost me 300 ringgit!!! that's too much. So, I opt back paper statement.

Sigh... I angry, but I still like to use HSBC cc card wor. How? Have to gut yat seng telan the complaint and continue use their service loh, how?

I killed a fly

I killed a fly at my working cubicle.

Stupid fly, kept flying and kacau-ing me. And it stopped on my mouse, so long. I grabbed some paper, rolled it up, and "pak!", the sound is pretty loud in the office.

It over-turned. I very scared. Stacked 2 envelopes on top of it. Hoping the weight will kill him.

oh-ni-tu-fut, don't blame me, who asked u come kacau me today and yesterday. U crazy fly!

Argument

I am so glad I have a group of supportive friends. By supportive, I mean they stand by me even sometimes I might not be 100% right, or the words I said are evil whenever I am "heng".

Had an argument with a high school fren yesterday. My conclusion now is, he has a small gas heart and thus he is a woman! Blardy woman! I am still very "heng" now, he acted so woman yesterday that none of my girl friends I know can beat that, so I still think he is a pussy woman.

my girl friends conforted me, "don't tiu him lah, let him small gas, u acted big heart. Let him feel bad." And Aigie another good friend of mine said, "he is a woman, ignore him." Last night I asked Jay, "say it out, he small gas right? He is a piece of shit right? He is a pussy woman! Say it!" Jay repeated after me, "yes, he is small gas, he is a piece of shit, he is a woman." Though I know he might not think alike, but at least he supports me. Babe ----- muacks.

So u stupid friend of mine, u are a pussy woman! I still heng now, what you did is immature and small gas for a man, and shame on you!

Claim

Of 12 months in a year, I think I only do expense claim (company one lah) 3 or at most 4 times, I am not those ones that do claim every month because I hate tracking whether they processed my claim, whether my claim banked in, and whether it is the right amount. Whenever it comes to $$, I will become very nervouse. I think I inherited this trait from my dad, simply because don't know it is with luck or what, when it comes to $$, people always miscounted on mine! I hate that. And the more careful I am with claim, the more careless our Finance people towards my claim. ARGHHHHHH!!!!!

For you to understand the story, you have to understand our company have very stupid claim system. We have different template and thus different print out for different kind of claim (normal claim is one template, travel expense claim is another template). My fear have always been they missed one paper, and only processed 1 claim.

It happened today. The finance people missed my travel claim and only give me my normal expense claim. I am sooooooooooo frustrated. I am frustrated because before they processed my claim, I purposely reminded them my claim has 2 sections. And, they still have the guts to make mistake.

I am really losing every bits of passion at this so called "The leader of xxxx industry, for today and tomorrow". I want to tiu kao the statement, "you idiot, you only have yesterday!!!"

So angry... so pissed. And you know what? Every time they banked in the claim, they are like thief, do it secretly and quietly, never tell you nor give you any proof they have banked in. And they do it not on fixed day (if you say you bank in every 1st monday of the month, i can still check right?). If this is not stupid, then what is this?? How I find out they missed one section of my claim? I called the bank to check. Yes, this "efficient".

HATE IT!!

Beautiful Swing?

I wanted to bitch about my work, but lately I have this "tidak apa" attitude to my career, so, I decided to no tiu the unhappy part.

I went hitting the golf ball at driving range on Saturday with Jay. Last time, I can hit the ball 6 or 7 times out of 10. Now, I am at 8 out of 10. Hooray!!! But, upper arm pain pain til today.. I had a few beautiful swing (by that i mean miss the ball completely) and Jay was giving all his support when I missed the ball with beautiful swing, "Babe, that was a real beautiful swing." I gave him that look. He some more added, "Hey, I mean it... just that your beautiful swing missed the ball completely". arrghh...

I am bugging Jay to buy me a women's club. He said I "3 minutes hot" only. My women's club wish maybe tak jadi.

Hitting the golf ball that has the "pop" crispy sound is very motivating and wash away all my unhappiness at work. I hope I can hit the ball 10 out of 10 next time. Or, 9 out of 10 is good enough for me to release stress.

I feel like quiting my job.

Unpleasant flight experience

I had an unpleasant flight experience from Beijing to Shanghai lately. The flight descended too fast and pressure was too much for my ear at that time. I couldn't really hear a thing, and for 5 seconds, there's this piercing pain in my right ear. After I reached the ground, I still cannot hear clearly. You know, it's like someone is covering your ear when you speak and therefore u cannot hear clearly.

That was Thursday night.

I went to see doctor on Saturday because I was very afraid this will have long term effect. Normally within 2 hours after touch the ground, my ear will regulate back to normal. This time, it's more than 48 hours. Doctor see see my ear, and just give me a prescription of something spray into my nose.

I went to see doctor again today because I don't feel any much better. This time, I asked for different doctor. This doctor is more thorough. He said he saw my right ear got a small hole pierced, with some blood stain. I was shocked, and worried. Doctor again give me some spray for the nose (both of them said my nose block, but i don't feel anything also?), and warn me no water inside the ear, cannot catch flu if not will worsen the situation, and then chew gum often to regulate the air inside it.

I am very upset, one because I worried for one of my most important organ, second because I got myself hurt because of some stupid business trip that at the first place I shouldnt' be going, someone else should be going instead of me but because of that bitch, I have to go. Anyway.. i really hope it will get better next week:(

I told my best friend Kevin about this, he told me he got his ear hole pecah too one time, because his client yelled and scolded him over the phone. My this Kevin fren is a hongkie, managerial position at a great company, it's hard to believe he also got such difficult client to yell at him. After that phone call, he cannot hear anything! He went to see doctor. Doctor told him his hole pierced due to some high pitch noise. It took him 1.5 week to heal. He comforted me it will be alright. I cannot tell you how glad I feel everytime when something bad happened to me, he will phone me and comfort me. He is really my best fren, and it's like got 心灵感应 between us, this is so weird.

Anyway, I am totally gonna get this pressure regulate thing for my next flight!!! It's costly (158 yuan) so it had better be working on me!